Refund policy

We have a 7 day return policy, which means you have 7 days after receiving your item to request a return. Freight charges will not be refunded.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. Postage for the item must be borne by the Buyer and will not be refunded regardless if the item is sold inclusive of freight .Cost of freight will be deducted. If you require an exchange a self-addressed satchel must be provided with freight prepaid.

To start a return, you can contact us at sales@hideandchic.com.au. Please note that returns will need to be sent to the following address: UNIT 3B 4 LOUISE AVENUE INGLEBURN NSW 2565 SYDNEY AUSTRALIA


You can always contact us for any return questions at: sales@hideandchic.com.au. Call Us: +61298294084. We are here to help and would like to encourage repeat business.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

Exceptions / non-returnable items

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

Please send with a self-addressed satchel and a note with the correct item required.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment  less cost of freight method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at sales@hideandchic.com.au.